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Customer Support
Customer Service
Customer Service
For help with order status, RMAs, and warranty information, contact us through the options below.
 
 
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Supra Real Estate & Key Management Products
 
Supra provides remote key management and access control solutions with integrated information services to a variety of markets.
 
Phone:
Real Estate Agent Customer Service: 877-699-6787
Real Estate Association/MLS Customer Service: 800-545-9601
Automotive and Fleet: 800-889-8295
Consumer: 800-225-2974
Industrial: 800-545-7402

Email:
Real Estate: suprasupport@fs.utc.com
Automotive and Fleet: keyadvantage@fs.utc.com
Consumer: consumer.requests@fs.utc.com
Industrial: customerservice.commercial@fs.utc.com

Visit suprasystems.com
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Interlogix Intrusion, Video, Transmission, Fire, and Access Products
 
We’ve made it easy to work with us when you need help. When it comes to customer support, we connect you quickly with the right person to address your needs.

Phone:  855-286-8889
Email:
 
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Lenel FCWNX/Picture Perfect Access Control
 
Contact Lenel customer service for assistance with pricing, product availability/information, and order status.
 
Phone:  855-Lenel-Sec (855-536-3573
Email:
Returns & Warranty:  access.rma@fs.utc.com
General Questions:  access.orderstatus@fs.utc.com 
Expedited Requests:  access.expeditedorder@fs.utc.com (overnight, 2, or 3 day shipping, cancellations and revised PO requests)
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Onity Electronic Locking Systems, Electronic Safes & Energy Management Solutions

 
Onity is committed to providing its customers with a consistently superior customer service experience.
Phone:  866-86-ONITY (866-866-6489)
Global sales & service contacts: Visit onity.com

 

 

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TRACcess Products
 
Use the contact information below to quickly reach our experts when you need field support, ordering and returns assistance, technical support, product information, or training.
 
Phone:
Customer Service: 800-545-7402 (8am-5pm PST Mon-Fri)
Field Support: 800-689-9896 (6am-7pm PST daily)
Technical Support: 800-842-8218 (6am-5pm PST Mon-Fri)
 
Fax:
Customer Service and Sales Support: 503-375-9852
Field & Technical Support: 503-375-9381
 
Email:
Field Support: suprasupport@fs.utc.com
Technical Support: salemsupraliaison@fs.utc.com
Training (for System Administrators): boardtraining.sec.us@fs.utc.com